Effective Date: April 20, 2026 · Last Updated: April 22, 2026
By accessing or using the HairDid platform, website, or mobile experience (collectively, the "Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms in full, you must not use the Platform.
These Terms apply to all visitors, registered users, stylists, clients, and any other person who interacts with the Platform in any capacity. Using the Platform constitutes your acceptance of these Terms, regardless of whether you have created an account.
HairDid reserves the right to amend these Terms at any time. Continued use of the Platform after any modification constitutes your acceptance of the revised Terms.
You must be at least 18 years of age to create an account, list services, or book appointments through the Platform. By using the Platform, you represent and warrant that:
HairDid may, at its sole discretion, refuse service to any person or entity at any time for any reason, including suspected violation of these Terms or applicable law.
HairDid is a two-sided marketplace that connects independent hairstylists and beauty professionals ("Stylists") with clients seeking hair and beauty services ("Clients"). HairDid does not itself provide hair or beauty services and is not a party to any service agreement between Stylists and Clients.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. HairDid expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
HairDid does not warrant that:
Your use of the Platform and any content or services obtained through it is at your own risk. HairDid is not responsible for any harm to your device, data, or person resulting from use of the Platform.
HairDid is a technology platform only. All interactions, agreements, appointments, and service transactions occur solely between Stylists and Clients. HairDid is not responsible for, and expressly disclaims all liability arising from:
HairDid does not employ, supervise, direct, or control Stylists. Stylists are independent service providers, not agents, employees, or contractors of HairDid. Any service-level commitments belong solely to the individual Stylist.
Clients are solely responsible for independently verifying the credentials, qualifications, and suitability of any Stylist before booking. HairDid does not verify professional licenses, certifications, insurance coverage, or other credentials unless expressly stated.
Payment processing on the Platform is provided by Stripe, Inc. ("Stripe"). By making or receiving payments through the Platform, you agree to Stripe's Terms of Service and Privacy Policy in addition to these Terms.
HairDid charges a single, flat 10% platform commission on each completed booking, calculated on the service price set by the Stylist. This is the only cut HairDid takes. There are no hidden fees, no platform surcharges, and no processing fees charged by HairDid beyond this 10%.
HairDid does not charge any fees to Stylists beyond the 10% commission on completed bookings. Every other cost listed below belongs to a third-party payment processor, not HairDid.
A $1.25 booking fee is added to the client's total at checkout. This fee is paid by the client on top of the service price. It is not deducted from Stylist earnings. Stylists always receive 90% of their stated service price, regardless of this booking fee.
Stylist earnings (90% of each completed booking) are held in your available balance. You have three ways to access your funds:
Example of instant cash-out fee transparency: if you cash out $100.00 instantly, Stripe charges $1.00 (1%), and you receive $99.00. HairDid receives none of this $1.00.
After a booking is marked complete, a 24-hour hold period applies before earnings are added to your available balance. This window exists as a client protection measure — it provides a brief period for the client to raise any concerns before funds are released. Once the 24-hour window passes without a dispute, earnings are credited to your available balance and eligible for payout.
Cancellation policies are set by individual Stylists and disclosed at the time of booking. Refunds are subject to the Stylist's stated cancellation policy. In cases where a refund is issued:
Refund and dispute decisions related to service quality are a matter between the Stylist and the Client. HairDid may, at its sole discretion, facilitate dispute resolution but is under no obligation to do so and cannot guarantee any particular outcome.
HairDid is not responsible for:
HairDid reserves the right to modify its commission structure at any time with reasonable notice to affected users.
In connection with booking and service delivery, Stylists and Clients may share personal information such as names, phone numbers, email addresses, and physical addresses with each other.
HairDid is not responsible for how users handle, store, share, or use personal information received from other users. Any misuse of personal information by another user is between those users; HairDid is not a party to that exchange and accepts no liability for any resulting harm, including but not limited to identity theft, harassment, or unauthorized disclosure.
You agree to use any personal information received through the Platform solely for the purpose of fulfilling or receiving services booked through the Platform. You must not use another user's personal information for marketing, solicitation, or any purpose unrelated to your HairDid booking.
The Platform allows users to upload, post, or share content including portfolio images, profile photos, service descriptions, reviews, ratings, and messages ("User Content"). By submitting User Content, you:
HairDid is not responsible for the accuracy, legality, or appropriateness of any User Content posted by users, including reviews, ratings, portfolio images, service descriptions, or messages. HairDid does not pre-screen User Content and has no obligation to do so, though it reserves the right to remove content at its discretion.
You must not post content that is defamatory, obscene, fraudulent, misleading, infringing on third-party rights, or otherwise in violation of applicable law. HairDid may remove such content and may suspend or terminate accounts of users who violate this policy.
HairDid collects and processes data in order to operate the Platform and improve user experience. This includes:
HairDid does not sell your personal data to third parties. Data may be shared with service providers (such as Stripe for payment processing) as necessary to operate the Platform.
You may request deletion of your account and associated data by contacting HairDid at the address provided in Section 14. HairDid will fulfill deletion requests within a reasonable time, subject to legal retention obligations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAIRDID AND ITS OPERATORS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, HairDid's liability is limited to the fullest extent permitted by law.
In no event shall HairDid's total cumulative liability to you for all claims arising out of or related to the Platform exceed the greater of: (a) the total amount of platform commissions paid by or to you through the Platform in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100.00).
This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and regardless of whether HairDid has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless HairDid and its operators, owners, officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
HairDid reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with HairDid's defense of such claims.
HairDid reserves the right to suspend, restrict, or discontinue any user's access to the Platform at any time, for any reason, at its sole discretion, with or without notice.
In addition, HairDid may suspend, restrict, or permanently terminate your account at any time, with or without notice, for any reason, including but not limited to:
Upon termination, your right to access and use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to limitation of liability, indemnification, and governing law.
You may also delete your account at any time by contacting HairDid support. Account deletion does not entitle you to any refund of paid platform commissions.
HairDid reserves the right to modify, update, or replace these Terms at any time at its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify registered users via email or in-platform notification, but are not obligated to do so.
Your continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
If you do not agree to the revised Terms, you must stop using the Platform immediately and may request account deletion as described in Section 11.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in English.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
If you have questions about these Terms, wish to report a violation, or need to submit a data deletion request, please contact HairDid at:
HairDid
Email: legal@hairdid.com
We will make reasonable efforts to respond to inquiries within 10 business days.